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SUPPORT/MAINTENANCE STRATEGY

To help businesses address critical support issues, where guaranteed fast response is crucial, Technologic offers personalized support plans that provide you with the support you need to keep your operations running 24 hours a day 7 days a week.

Our technical support strategies include:

 
  1. Access to our help desk - We operate a extensive help desk with a guaranteed response time of 2 hours during office hours.
  2. Priority �next day� on-site support - We know how important it can sometimes be to quickly resolve issues. Because of this, we guarantee that one of our consultants is on site the next business day for critical situations.
  3. Health checks - We start the support agreement with a health check of the supported applications and products. We look at performance and optimization, and make recommendations for ensuring the reliability and availability of your applications. The health check also provides us with the opportunity to become familiar with your operations and business objectives and to introduce you to our expert consultants.
  4. E-mail technical support - This support is provided through non-dedicated channels, meaning that an expert consultant who is available at the time of your request will answer your queries before the close of the next business day.
  5. Notification of maintenance releases and major upgrades - We make sure that you are aware of each product release and advise you on how best to take advantage of new functionality.
  6. Advice on emerging technologies - We will keep you up-to-date on new technologies that can enhance your supported configuration and applications, such as product sets that facilitate e-business integration.